Privacy
policy

• No ads, no analytics, and no tracking across other apps or websites.
• We never sell your information or share it for marketing.
• We keep what the Vault needs to work, and you can delete your account from inside the app whenever you like.

• Your account: your name, email address, a user ID, and which teams and tools you can use. Your password is stored only as a one-way hash by our sign-in provider; nobody at the church can see it.
• Profile photo, if you add one.
• Comments you post on lessons.
• Contact messages you send through the Contact form: your name, email, subject and message.
• Watch progress: which lessons you’ve started, how far you got, and which you’ve finished.
• Cam Plot content: the camera plots and venue layouts your team builds, and who last changed each one.
• Vault Resolve conversations: the questions you ask, the answers you get, and any thumbs up or down you give. Resolve also uses your first name to talk to you.
• Access requests: if you ask to join, the name and email you enter, plus a hashed copy of your IP address so we can spot spam.
• Password reset requests: a hashed copy of the email entered and of your IP address, so reset emails can’t be sent over and over. These are deleted after about a day.

“Hashed” means scrambled one way with a secret key: we can tell when the same address comes back, but we can’t turn the hash back into the address.

On your device, the Vault keeps you signed in, remembers your light or dark setting, and keeps a temporary cache of things it has already loaded so it opens quickly. The camera is used only when you choose to take a profile photo. We don’t collect your location or contacts.

Other members see only what’s shown next to a comment you post: your name, your photo and, if you’re an admin, an Admin badge. There’s no member list or directory, and members can’t see your email or anything else from your profile.

Admins — a small number of Shoreline City staff who run the Vault — can see account details, comments, contact messages and access requests, so they can manage accounts and moderate. They can also read Vault Resolve conversations, to fix wrong answers and improve the notes Resolve answers from.

A few companies process data for us, each only for its own job:

• Supabase — our database, sign-in and file storage. It holds everything listed above.
• Vercel — hosts the website and the servers the app talks to, so every request passes through it.
• Vimeo — streams the lesson videos. We ask Vimeo’s player not to track you; Vimeo still sees the ordinary technical details any video stream needs, such as your IP address.
• Resend — sends the Vault’s emails, such as invites and password resets. It receives your email address and the message.
• Anthropic — provides Claude, the AI model behind Vault Resolve. It receives the text of your conversation with Resolve and your first name, and nothing else from your account. Anthropic does not use this data to train its models.

We keep your information for as long as you have an account. You can delete your account yourself in the iPhone app, under Profile → About → Delete account, or email us and we’ll do it for you.

Deleting your account immediately removes:

• your sign-in, name, email and profile photo
• your watch progress and your access to teams and tools
• your contact messages
• your Vault Resolve conversations

Your comments stay, so replies to them still make sense, but they show as “Former member” with no name or photo. Cam Plot content belongs to your team and stays too, with your name removed from it. Copies in routine backups and email delivery logs expire on their own shortly afterwards.

Access requests are kept as a record of the decision; email us if you’d like yours removed.

You can change your name and photo in your profile at any time. To get a copy of what we hold about you, correct something, or delete it, email tech@shorelinedallas.com. If a parent or guardian would like a young volunteer’s account removed, the same address works.

If this policy changes, we’ll update this page and the date at the top. See also our community guidelines.

The Vault is run by Shoreline City Church. Questions about privacy go to tech@shorelinedallas.com.