Support
Help with the Vault, Shoreline City Church’s training platform for its teams. If your question isn’t answered here, email tech@shorelinedallas.com and we’ll get back to you.
Getting help
Email tech@shorelinedallas.com any time. If you’re signed in, the Contact page reaches the same team. For questions about how we do production, try asking Vault Resolve in the app.
Getting access
The Vault is for people serving on Shoreline City’s teams, so accounts are approved by hand. On the app’s sign-in screen, tap Request access and enter your name and email. An admin reviews every request; once you’re approved you’ll get an email with a link to set your password.
Resetting your password
Tap Forgot password? on the sign-in screen, or go to the reset page, and enter the email you sign in with. You’ll get a link to choose a new password. It works once and expires after an hour. Nothing after a few minutes? Check your spam folder, then email us.
Deleting your account
In the iPhone app, go to Profile → About → Delete account and confirm. Your account is deleted straight away. You can also email us and we’ll do it for you. The privacy policy lists exactly what deletion removes.
Reporting a problem
To report a comment, use Report on it; our admins act on every report within 24 hours. You can also block someone so you no longer see their comments. Our community guidelines explain what’s allowed.
In the iPhone app, Report and Block are in the ⋯ menu next to the person’s name, or press and hold the comment. To unblock someone, go to Profile → Settings → Blocked members. On the website, open Blocked members under any lesson’s comments.